Pbg88 Privacy Policy – Your data is safe with us

1 Introduction

Welcome to pbg88. We are an internationally licensed online gaming platform committed to providing Bangladeshi players with the highest level of entertainment and security. This Privacy Policy ("Policy") explains how pbg88 collects, uses, and protects your personal information.

We believe privacy is a fundamental right. That is why pbg88 was built with a privacy-first approach from day one. Our systems are designed so that your data is used solely to serve you — nothing else.

By using the pbg88 website or mobile app, you are considered to have accepted this Privacy Policy. Even if you start using our services without reading it, you are automatically bound by all its terms.

2 What Information We Collect

Pbg88 collects certain information to serve you better. This information falls into three categories:

a) Information you provide directly:

• Name & Mobile Number (at the time of registration)
• Date of Birth (for age verification)
• Payment Information (Mobile Banking, Nagad, or Rocket number)
• Identity Document Information (for KYC verification)
• Information Provided When Contacting Customer Support

b) Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on the site and which pages were visited
• Gaming Activity & Transaction History
• Cookie & Log Data

c) Information Received from Third Parties:

• Transaction Confirmation Information from Payment Gateways
• Document Verification Information from Identity Verification Services
• Security-Related Information from Fraud Prevention Services

3 How We Use Your Information

Pbg88 uses collected data only for specific purposes. Full details are outlined in the table below:

We never use your data outside of the purposes listed here. If we ever need to use it for a new purpose, your consent will be obtained first.

4 Data Sharing & Disclosure

Pbg88 does not sell or rent your personal information. However, in limited circumstances, data may be shared with specific parties:

• Payment Processor: Solely to process transactions with payment partners such as Mobile Banking, Nagad, and Rocket.
• Identity Verification Service: For KYC completion, we work with licensed verification partners.
• Legal Authorities: Upon a valid court order or lawful request from law enforcement.
• Security Partners: For fraud prevention and Anti-Money Laundering (AML) processes.
• Game Provider: Only the minimum information necessary to provide gaming services.

Third parties with whom data is shared are contractually bound to uphold the same privacy standards. Only the minimum necessary data is shared with them.

5 Information Security Measures

Pbg88 uses industry-leading security technologies to protect your data. Our security layers include:

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Database Encryption: Stored data is also kept in an encrypted state.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Restricted Access Control: Only authorized personnel can access data on a need-to-know basis.
• 24/7 Security Monitoring: Any unusual activity is detected and addressed immediately.

6 Cookie Policy

Pbg88 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser. The types of cookies we use:

• Essential Cookies: Required to keep the site running and maintain login sessions. Without these, the site will not function properly.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most, helping us improve our services.
• Security Cookies: Helps detect fraud and cyber attacks.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may affect some site functionality.

7 Your Rights

As a pbg88 user, you have the following rights regarding your personal data:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your information be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your information for any specific purpose.
• Data Portability: You can request your data in a structured, portable format.
• Right to Object: You can object to the processing of your information for specific purposes.
• Withdrawal of Consent: You may withdraw any previously given consent at any time.

8 Data Retention Period

Pbg88 does not retain data longer than necessary. Retention periods vary by data type:

• Account Information: For the duration of active account use and 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• Gaming Logs: 3 years (for dispute resolution purposes).
• Customer Support Contact: 2 years.
• Marketing Preferences: Until consent is withdrawn.
• Cookies & Logs: 90 days to 1 year.

Once the designated retention period expires, your data is securely deleted or anonymized. If a legal obligation requires extended retention, you will be notified.

9 Protection of Minors

Pbg88 strictly prohibits providing services to anyone under 18. We never knowingly collect or store information from minors.

• Date of birth is verified at the time of registration.
• Additional age verification documents may be requested in suspicious cases.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• If you believe a minor has an account, please contact our support team.

10 Privacy Policy Changes

Pbg88 may update this Privacy Policy when necessary. When changes are made, we will:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notice will be posted on the website for any significant changes.
• SMS or notifications may be sent to your registered mobile number.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

Check this page regularly to stay up to date with the latest Privacy Policy.

11 Get in Touch

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. The pbg88 data protection team is always here to help.

• Email: [email protected]
• Live Chat: Live chat button at the bottom right of the website
• Response Time: Typically within 24–48 hours
• Language: Support available in Bengali and English